Frequently Asked Questions
We’ve done our best to address any questions you’ve asked. However, we understand that everyone is unique, and there may be some we’ve missed. If that’s the case, you can request a call back, and one of our experts will reach out to you.
How do I know my funds are secure?
We use FCA licenced banking providers and also fully safe guarded accounts meaning your funds are always secure to the full amount. Unlike banks (FCSC) which typically only protect them up to £85,000.
What currencies can I exchange with Cambridge Currencies?
We offer exchange services for a wide range of currencies, including major currencies like USD, EUR, GBP, and many others.
What is the maximum amount I can send?
There are no limits to how much you can send, however we usually ask a minimum of £1000 per transfers to ensure we provide you with the best service.
How long does a transfer typically take?
Most transfer are same day depending on the time of day you request the transfer.
Will I receive the same rate on my alert?
Subject to market movement this will all depend on how quickly you send funds to fulfil order.
Are your services free?
Our services are completely free, simply open an account.
How do I log in?
When your account is verified you will need to set up a password and access will be allowed.
Can I hold multiple currencies in my account?
Your account is a multi currency account, when funds land you will convert them into your chosen currency.
Can I use Cambridge Currencies to send money to countries with strict currency controls or regulations?
Cambridge Currencies operates within the legal and regulatory frameworks of each country and may have restrictions on certain currency transfers to regions with stringent controls. Please contact our support team for guidance on specific countries.
What currencies do you cover?
We cover a wide range of currencies in over 40 different regions, feel free to get in touch to ask about your currency for more information.
How do I access my account?
You will be able to access your account online using your phone, tablet or computer device.
Is Cambridge Currencies regulated?
Yes, Cambridge Currencies operates under regulatory oversight to ensure compliance with financial regulations and to safeguard client funds.
Will I be charged for sending multiple payments?
There are no fees for sending transfers.
How do I open an account?
You can register using our website anytime. Alternatively our support team will guide you through this.
How do I set up a rate alert?
Book this with your account manager as they will take care of this for you.
How do I send money to and from my account?
Your bank will have an IBAN or BIC number which is the best and simplest way to to send internationally.
Can I be overseas?
It doesn’t matter where you are, you can access your platform as long as you have internet.
Can I use your services for any currency?
Most currencies are compatible, but get in touch to find out if yours is.
Does it matter if I have a business or personal account?
The only difference is the set up, after that it is a straight forward process.
What is Cambridge Currencies?
Cambridge Currencies is a leading currency exchange broker specializing in international money transfers and foreign exchange services.
How does Cambridge Currencies work?
Cambridge Currencies allows individuals and businesses to exchange one currency for another at competitive rates. Clients can initiate transactions online or through one of our physical locations.
What types of transactions does Cambridge Currencies support?
Cambridge Currencies supports various types of transactions, including spot transactions, forward contracts, and limit orders, tailored to meet your specific needs.
How long does it take for a transaction to be completed?
Transaction times may vary depending on factors such as the currencies involved and the chosen transfer method. Typically, transactions can be completed within one to three business days.
Are there any fees associated with using Cambridge Currencies?
Cambridge Currencies charges competitive exchange rates and transparent fees for its services. Fees may vary depending on the type and size of the transaction.
Can I track my transactions with Cambridge Currencies?
Yes, clients can track the progress of their transactions through our online platform or by contacting our customer support team.
Does Cambridge Currencies offer risk management solutions for businesses?
Yes, we provide various risk management tools such as forward contracts and currency options to help businesses mitigate currency risk and optimize their international transactions.
Can individuals use Cambridge Currencies for personal transfers?
Absolutely, Cambridge Currencies caters to both individual and business clients, offering personalized solutions for personal transfers, overseas purchases, and more.
How secure is Cambridge Currencies’ online platform?
Cambridge Currencies employs robust security measures to protect client information and transactions, including encryption and authentication protocols.
What customer support options does Cambridge Currencies offer?
Our dedicated customer support team is available via phone, email, and live chat to assist clients with any inquiries or issues they may have regarding their transactions or account.
Does Cambridge Currencies offer any loyalty or referral programs?
Yes, we may offer loyalty rewards or referral bonuses to clients who frequently use our services or refer new customers to us. Details may vary, so please contact our customer support for more information.
Can I cancel or amend a transaction with Cambridge Currencies?
Depending on the status of the transaction, it may be possible to cancel or amend it. However, certain conditions and fees may apply. Please contact our customer support team for assistance with any changes to your transaction.
Does Cambridge Currencies offer services for large-scale currency transfers?
Yes, we specialize in facilitating large-scale currency transfers for businesses, institutions, and high-net-worth individuals, providing customized solutions to meet their specific requirements.
Can I use Cambridge Currencies for recurring payments or transfers?
Yes, we offer recurring payment solutions for individuals and businesses who need to make regular international payments, such as salaries, subscriptions, or invoices.
Are there any restrictions on the amount of money I can transfer with Cambridge Currencies?
Cambridge Currencies does not typically impose restrictions on transfer amounts. However, certain regulatory requirements or risk management considerations may apply to large transactions.
Does Cambridge Currencies offer competitive exchange rates compared to banks?
Yes, we strive to offer competitive exchange rates that are often more favorable than those offered by traditional banks, helping our clients save money on their currency exchanges.
Can I use Cambridge Currencies to exchange currency for travel purposes?
Absolutely, Cambridge Currencies provides convenient currency exchange services for travelers looking to obtain foreign currency before their trips or exchange leftover currency upon their return.
Does Cambridge Currencies provide financial advice or market analysis?
While we do not provide financial advice, our team of experts can offer insights and market analysis to help clients make informed decisions about their currency exchange transactions.
What happens if there is an error or issue with my transaction?
In the rare event of an error or issue with your transaction, our customer support team is available to assist you in resolving the issue and ensuring that your funds are properly accounted for.
How can I open an account with Cambridge Currencies?
Opening an account with Cambridge Currencies is easy and can be done online or through one of our physical locations. Simply visit our website or contact our customer support team for assistance with account setup.
Does Cambridge Currencies offer multi-currency accounts for businesses?
Yes, we provide multi-currency account solutions for businesses looking to streamline their international payments and manage funds in multiple currencies efficiently.
Is there a minimum transaction amount for using Cambridge Currencies’ services?
While there is typically no minimum transaction amount, certain services or types of transactions may have minimum requirements. Please check our website or contact our support team for details.