Privacy Notice

Cambridge Currencies Ltd is committed to protecting your personal data. This Privacy Notice explains how we collect, use, store, and protect your information, and outlines your rights under UK data protection law.

This notice applies to visitors to our website, prospective clients, and clients who use our currency exchange and international payment services.

1. Who We Are

Cambridge Currencies Ltd is a foreign exchange intermediary providing international currency transfer services.

If you have any questions about this Privacy Notice or how your information is handled, you can contact us using the details at the end of this page.

2. Information We Collect

2.1 Information You Provide to Us

We collect personal information when you:

  • Submit an enquiry or request a quote
  • Register for an account
  • Enter into a transaction agreement
  • Contact us by phone, email, or online forms
  • Participate in events, promotions, or surveys

This may include:

  • Full name
  • Contact details (email address, phone number, address)
  • Date of birth
  • Identification documents (passport or driving licence)
  • Proof of address
  • Business information (for corporate clients)

We only request information that is necessary for the provision of our services and to meet regulatory requirements.

2.2 Transaction Information

When arranging a currency transfer, we may collect:

  • Currency pair and transaction amount
  • Source of funds information
  • Beneficiary name and bank account details
  • Payment references
  • Correspondence relating to the transaction

This information is required to process payments and comply with anti-money laundering obligations.

2.3 Website and Technical Information

When you use our website, we may collect:

  • IP address
  • Browser type and device information
  • Pages visited and interactions
  • Referring websites
  • Cookie data

For further details, please see our Cookies Policy.

2.4 Information About Third Parties

If you provide information about another individual (such as a beneficiary), you must ensure you have their permission to share that information with us.

3. How We Use Your Information

We use your personal data to:

  • Provide currency exchange and payment services
  • Verify your identity and conduct due diligence checks
  • Meet legal and regulatory obligations
  • Process transactions and send confirmations
  • Communicate with you regarding your account
  • Improve our website and services
  • Send service-related updates or marketing communications (where permitted or with your consent)

We do not sell your personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

  • Contractual necessity – to provide agreed services
  • Legal obligation – to comply with financial regulations and anti-money laundering laws
  • Legitimate interests – to operate and improve our services
  • Consent – where required for marketing communications

5. Sharing Your Information

We may share your information where necessary with:

  • Regulated payment and e-money partners (including The Currency Cloud Limited and CurrencyCloud B.V.)
  • Banking partners and payment processors
  • Regulatory authorities and law enforcement agencies where legally required
  • Professional advisers (legal, compliance, audit)
  • Technology and service providers supporting our operations

All third parties are required to handle your data securely and in accordance with applicable law.

6. Data Retention

We retain personal data for a minimum period of five years following the end of our business relationship with you, in accordance with our regulatory obligations under anti-money laundering and financial services legislation.

In certain circumstances, we may retain information for longer periods where required by law, regulatory authorities, or to establish, exercise, or defend legal claims.

When personal data is no longer required, it is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data, including:

  • Secure systems and encryption
  • Restricted access controls
  • Ongoing monitoring and compliance procedures

While we take reasonable steps to protect your information, no system can be guaranteed completely secure.

8. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request erasure of your data where appropriate
  • Request restriction of processing
  • Object to processing in certain circumstances
  • Withdraw consent where processing is based on consent
  • Request data portability

To exercise your rights, please contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.

9. Updates to This Privacy Notice

We may update this Privacy Notice from time to time. The most recent version will always be published on our website.

10. Contact Details

Cambridge Currencies Ltd
124 City Road
London
EC1V 2NX
United Kingdom

Tel: +44 (0)1223 608232
Email: info@cambridgecurrencies.com